TERMS AND CONDITIONS

ORDERING INFORMATION

 

You will receive a confirmation email when you have placed your order. If you don’t hear from us please email our team at hello@pamelaeaston.com.au or contact us directly through ‘contact us’ on the online store.

 

 

 

STOCK HOLDING

 

In the unlikely event that an item you have purchased is not available, we will contact you immediately. If the payment has been processed we will reverse the transaction. We will also then inform you when the product will be available. 

 

 

 

MADE TO ORDER

 

Many of our garments feature very detailed handwork and sometimes almost all components of a garment are made by hand. This means the making time can be much longer than usual. In some cases we will hold limited stock and may choose to make these special pieces to order just for you. Your ‘made to order’ garment will be delivered within 3 weeks. We will confirm the delivery date upon receipt of your order and payment. Please include all your details so we can contact you. 

JEWELLERY CONDITIONS OF SALE

 

This jewellery is fragile. Please treat with care. Dropping or applied pressure will result in damage and will not be considered a fault. Please take care when packing as the earring post will bend and weaken if placed under pressure. 

We are not responsible for repair of items that have been broken or for replacement of stones.

Please choose carefully, for hygiene reasons we are not able to offer exchange or refund on pierced earrings. 

PAYMENT OPTIONS

 

Pamela Easton accepts the MasterCard and Visa. All purchases and freight costs will be calculated and processed in Australian dollars. Your credit card will be charged at the time of placing your order. The name Anaphora Pty Ltd will appear on your credit card statement.

 

 

 

GST (Goods and Services Tax)

 

We are required by Australian law to charge 10% GST  and this is included in the price.

 

 

 

FREIGHT AND DELIVERY 

 

Australian Delivery

 

Postage is a flat rate of $15.00 within Australia.

Free shipping for orders over $500.00.

 

Delivery Information

 

All orders are shipped within 1-3 working days Monday - Friday, not including public holidays.

Orders are shipped via Australia Post Express Parcel, delivery takes 2-5 working days from dispatch, (Monday - Friday, not including public holidays) to most postcodes in Australian capital cities. Delivery times vary depending on your location. Please allow extra time for orders to Western Australia and outside metropolitan areas. 

 

These delivery times are estimates only and Pamela Easton cannot be responsible for delays. 

 

New Zealand Delivery

 

All orders $25 flat rate for express shipping. 

 

All orders are shipped via Australia Post Express Courier International which takes approximately 2 - 7 working days from dispatch (Monday - Friday, not including public holidays).

Please note that customs inspections may delay delivery by a few days.  Any possible taxes and/or duties which may be incurred by New Zealand customs are the responsibility of the customer.

 

International Delivery

 

All orders $45 flat rate for express shipping. 

 

Orders are shipped via Australia Post Express Courier International.  Any possible duty, taxes or customs charges applicable for specific countries are not included in the freight charges, and are the responsibility of the customer.

 

International orders take 2 -3 weeks from dispatch to metropolitan areas of major cities. Please note that possible customs inspections may delay delivery. 

Please contact our team at hello@pamelaeaston.com.au for more information.

RETURNS/EXCHANGES

 

Pamela Easton products purchased at full price can be exchanged within 7 days of purchase, 15 days for international orders. Items received outside these time frames will not be accepted .Products must be in original new, unused/unworn/unwashed condition and still have the original swing tags attached and packaging intact and be accompanied by the original receipt of purchase.

 

We regret to advise that no exchange can be made without original proof of purchase. 

 

Customers will be responsible for all return postage and re-Postage charges for exchanges.  We do not accept C.O.D. deliveries. Please include an Australia Post Express Post Satchel (please record the tracking number) so that we can dispatch your replacement product without delay. Securely pack and seal your items together with your contact details and post to the 

 

Pamela Easton

PO Box 1146

NEW FARM QLD 4005

 

We suggest that you use AUST POST and record the tracking number, as Pamela Easton is not responsible for packages not received.

 

 

 

REFUNDS

 

Unfortunately we are unable to issue refunds unless the product is current season and there is a manufacturing fault present.

 

If a current season Pamela Easton product purchased at full price is faulty please Contact Us immediately. 

 

No exchange can be made without original proof of purchase.

 

Please return the product to our head office in Brisbane, Australia.  

Upon receipt of the product and the original receipt we will inspect the product to determine if the defect is Pamela Easton’s liability. We regret to advise that we will only be responsible for current season defective product purchased at full price, accompanied by the original receipt. If it is determined that the defect is our responsibility we will: 

 1. Repair the defect if possible or 

 2. Replace the product in the exact same colour/size if in stock or 

 3. Offer an alternative product of equal value from the same season or 

 4. Credit the customer the full cost of the product (including the return postage )as appears on the original receipt, back to the credit card originally used for payment. Please allow up to 30 days for the credit to appear on your credit card statement.

5. We will only refund Return postage charges if we've sent the incorrect item, or if the item sent is defective.

 

 

 

SALE ITEMS

 

 All purchases of sale items are final. Strictly no returns / refunds / exchanges on reduced items.

 

Sale time delivery: Our aim is to process and despatch your order as quickly as possible - usually within 1 - 3 working days. During sale periods, however,orders may take up to 10 working days to process/dispatch. Although we endeavour to ensure stock levels are accurately kept, in the event that a product you have ordered is not available, we will refund you via your original payment method and send all other products.